100% Money-Back Guarantee
We are confident that you will love our Products. If you are not satisfied with your purchase, we offer a full 100% money back guarantee. A brief explanation is appreciated (but not necessary) and will help us improve our products and service.
We cannot be responsible for product ordered in error. We cannot be responsible for late, missing, or damaged UPS shipments unless we make a mistake. We will cooperate in every way to help you track your package and obtain a refund.
For a full refund, including your initial shipping charges, simply return your purchase within 14 days of receipt to Medley Hills Farm 620 East Smith rd. Suite w24 Medina, Ohio US 44256.
Make sure to include the buyers complete name and address to insure the proper credit. Your credit card will be refunded within 5 business days after receipt of the candy and an email confirmation will be sent to you. If you paid by check or money order, we will send you a check within 5 business days.
2. Return Policy
You must contact Medley Hills Farm for instructions before returning any item.
Return the candy unopened within 2 weeks of purchase in exchange for candy of equal or greater value with new shipping charges. There are no exceptions to the 2 week policy.
Return the candy unopened within 2 weeks of purchase in exchange for candy of equal or greater value with new shipping charges. There are no exceptions to the 2 week policy. There is a 10% restocking charge.
After receiving instructions, send the candy at your expense to Medley Hills Farm 620 East Smith rd. Suite w24 Medina, Ohio US 44256. Include a copy of your packaging slip with reference number to insure proper credit. Return boxes must be properly packed with frozen Ice-Brix (if included original shipping box) to prevent melting. We cannot accept opened, damaged or melted candy.
Once the returned product is received we will issue a refund minus original shipping charges (our actual charges if the order was over $25) and 10% restocking charge.
3.Late, Lost or Damaged Delivery
We cannot be responsible for late, lost or damaged deliveries by UPS. We will cooperate with you in every way to track your package and file a claim if necessary. If we make a mistake with the address, we reserve the right to issue a refund or reship.
If an incorrect address was provided by the person placing the order, a duplicate order must be placed with additional charges. We will issue a refund if the product is recovered in resalable condition. You must report the problem to us within 2 weeks after receipt of the order.
4. Order Errors
If we make a mistake in your shipment, we reserve the right to issue a refund, issue a store credit or to replace your candy. You must report the problem to us within 2 weeks after receipt of the order.
5. Melted Candy
During hot weather one or more Ice-Brix refrigerant gel-packs will be added to your order if the item is melt able at no additional charge. If there is a problem we will either reship the candy (if you will provide us with a address where someone will be present to accept delivery) or issue a refund. You must report the problem within 2 business days after receipt of the order.
6. Limitation and Liability
We cannot be responsible for damage arising from the operation, content or use of our website. Additionally, we are not responsible for any direct, indirect, incidental, special, or consequential damages that result from the use or the inability to use our website, including but not limited to, your reliance on information obtained at the website, or that result from mistakes, omissions, interruptions, errors, defects, viruses, delays in operation or transmission, or any failure of performance.